We don't accept return, only changes. In all the following assumptions, whenever it is not related to a personalized item:
- The product is not what I expected
In any case, the products that will be changed must be in perfect conditions and show no evident signs of being used, or else no change will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to Gea Jewelry in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the change as requested.
The time window in which you can exchange an item lasts 14 days, starting from the day the order is delivered.
Shipping costs and any customs costs to Italy are charged to the customer.